FAQ
Frequently Asked Questions
How can I contact Nidas Australia?
You can email us at contact@nidasaustralia.com.au, and our customer service team will be happy to assist with any inquiries or concerns you have!
Do you ship worldwide?
Yes, we offer worldwide shipping.
Where do you ship from?
We ship all orders from Australia.
Can I change or cancel my order?
As we aim to process orders quickly, any changes or cancellations must be requested within 12 hours of placing the order. Requests made after this time may not be accommodated. However, you can return your order for a full refund once you receive it.
What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX), PayPal and Afterpay.
When will my order be processed?
Orders are processed between Monday and Friday. Please allow 1-3 business days for processing, and shipping will occur the next business day after your order has been processed. Note that we do not ship on weekends or public holidays.
How long will it take to receive my order?
Delivery times depend on your location. Orders typically arrive within 7-14 business days for domestic shipping and 2-4 weeks for international shipping. Delays may occur during holiday or sale seasons.
What if I don’t receive my order?
If you do not receive your order within 30 days after shipping, you are eligible for a full refund. Please contact us at contact@nidasaustralia.com.au.
Will I be charged customs and taxes?
Prices on our website are displayed in Australian Dollars (AUD) and are tax-free. However, depending on your location, you may be responsible for customs duties and import taxes when your order arrives. These charges are determined by your local customs office and are your responsibility. For more information, please contact your local customs office.
How do I return an item?
If you’d like to return an item, please contact us at contact@nidasaustralia.com.au, and we will guide you through the process.
What if the item(s) I received are defective, incorrect, or damaged?
If you receive defective, incorrect, or damaged items, please contact us at contact@nidasaustralia.com.au with:
- Your order number
- Photos of the item(s)
- A description of the issue
We will resolve your case as quickly as possible.
When will I receive my refund?
Refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds are typically processed within 7-10 business days of receiving the returned item or cancellation request. If you haven’t received your refund, please contact your bank or credit card company as processing times can vary.